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Grievances & Redresses





Grievance redress mechanism is a part and parcel of the functioning of Odisha Police. In order to be accountable, responsive and user friendly, Odisha Police established an efficient and effective grievance redress mechanism at State Police Headquarters as well as offices of all district Ss.P. and other heads of police establishments.

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State Police Hdqrs Grievance Cell

State Police Headquarters grievance Cell is headed by Dy. S.P. and other staffs who receives grievance petition from personnel and put up the same before DG of Police for redressing their grievance . They also attend the grievances received online and through Dak.

Grievance Day

At state police Hdqrs grievance day is fixed on each working Monday. On the grievance day the grievance of both public as well as police personnel are being heard into by the Director General Of Police as circulated earlier vide S.P. Hdqrs letter No. 2066/GC(PAG) dt.25.10.2012. They should produce their service particulars along with their representation at the grievance cell for scrutinisation and preparation of notes.

Procedure for grievance

Public.

The public who are coming to State police Headquarters for grievance should reach at grievance cell on each working Monday preferably in the first hour and put forth their grievance in writing to the staffs at grievance cell for scrutinisation and preparation of notes.

Police.

Police personnel up to the rank of Inspector of police and equivalent ranks are used to put forth their grievance before the authority through grievance cell. The dress order is ceremonial "B".

Up to rank of Havildar all the police personnel while coming to this Hdqrs for their transfer/deputation should bring their service particulars from their respective units as circulated earlier vide S.P. Hdqrs letter No. 32498/Exe dt.04.8.2012. They should produce their service particulars along with their representation at the grievance cell for scrutinisation and preparation of notes.

On line grievance:

Public also can lodge their grievance online on https://odisha.grievance/DGP by providing their e-mail, contact number and details of their grievances to police department. They would log in to the website and put their grievances in as format displayed. They will be issued with grievance number auto generated with password. They can monitor the progress of their grievance online.

Grievance Cell , State Police Headquarters, Odisha,Cuttack. .

Address

Grievance Cell ,
State Police Headquarters
Buxi Bazar,
Odisha,Cuttack.

PIN

753001

0671-2306132(O)

FAX

0671-2304354

Email Id

grievancecell.odpol@nic.in