Emergency Response Support System, Dial 112.

• Emergency Response Support System (ERSS) is an Integrated Emergency Response System with a single emergency number 112, designed to address all emergency signals received from Citizens through voice call, SMS, e-mail, panic SOS signal, ERSS web portal etc.


• ERSS tracks the Emergency Response Vehicles in real-time on a digital map of the State/UT and hence it will be possible to direct the right vehicle(s) to reach the service requestor and provide necessary support immediately.

• Hon’ble CM Sj. Naveen Patnaik launched the Emergency Response Support System (ERSS) in Odisha through Video Conference on Dt. 19.03.2021.


• People will dial only a single number 112 for all their Emergency needs related to Police, Fire service, Health, Disaster and any other Emergency in times of Distress.


• It will provide a round-the-clock service with a facility of receiving inputs from various voice and data services such as voice calls, SMS, emails,
  panic-SOS requests and even web requests through a specially created 112 India App.


• This service will be beneficial for people especially women and elderly persons by providing faster, prompter and immediate response during Emergency and Distress.


• With the introduction of this new response system, the existing emergency numbers like Police 100, Fire 101, and Ambulance 108-102 will be integrated into the unified tool free number 112 in a phased manner.

• The Chief Minister also inaugurated the State Emergency Response Centre and flagged off the Emergency Response Vehicles fitted with Mobile Data Terminals.


• The State Emergency Response Centre has been digitally connected to 34 District Coordination Centres at district level and suitably located Emergency Response Vehicles.